MONTHLY SERVICE QUALITY REPORT

Monthly updates for our service quality

HOMEInformation CenterMonthly Service Quality Report

2019 Truck Queuing Time (Intl. 60mins) Intl. Import VCT Completion Time(60 mins) Domestic inbound shipments break down (3hrs) Break Down for Intl. Gen Cargo (5/7hrs) Break Down for Intl. PER Cargo (3hrs) Break Down for Intl. Express Cargo (90 mins) Check in time for Intl. BUP (60 mins) Intl Export Cargo Mishandling Ratio (less than 2%)
JUL T1 99.76% 99.92% - 99.99% 99.74% 100% 100% 0.14%
T2 99.96% 99.97% 99.98% 100% 100% 99.67% 100% 0%
T3 99.92% 99.99% - 100% 100% 99.87% 99.88% 0%
AUG T1 99.66% 99.93% - 99.99% 99.95% 99.52% 100% 0.12%
T2 99.96% 100% 100% 100% 100% 100% 100% 0%
T3 99.83% 100% - 100% 100% 100% 99.87% 0%
SEP T1 98.4% 99.74% - 100% 100% 99.49% 100% 0.09%
T2 99.96% 100% 100% 100% 100% 99.17% 100% 0%
T3 99.95% 99.99% - 99.99% 100% 100% 99.94% 0%
OCT T1 95.48% 99.6% - 99.99% 99.95% 99.74% 100% 0.15%
T2 99.92% 100% 99.98% 100% 100% 99.37% 99.66% 0%
T3 99.52% 99.99% - 100% 100% 100% 100% 0%
NOV T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -
DEC T1 - - - - - - - -
T2 - - - - - - - -
T3 - - - - - - - -

Definition:

  • 1. Intl Export Truck Queuing Time

    Time between agent gets VCT and truck number called for cargo delivery

  • 2. Intl Import VCT Completion Time

    Time between VCT scanned for delivery and VCT scanned again for delivery finish

  • 3. Domestic Inbound shipments breakdown

    Time between domestic cargo acceptance at airside (last unit) and breakdown finished

  • 4. Break Down for Intl General Cargo

    Time between General Cargo acceptance at airside (last unit) and breakdown completed

  • 5. Break Down for Intl Perishable Cargo

    Time between Perishable Cargo acceptance at airside (last unit) and breakdown completed

  • 6. Break Down for Intl Express Cargo

    Time between Express Cargo acceptance at airside (last unit) and breakdown completed

  • 7. Check in time for BUP (Intl. shipment)

    Time between BUP acceptance at airside and check-in completed

  • 8. Break-Down Time for PIL Cargo, Intl.

    Time between All Cargo acceptance at airside (last unit) and breakdown finish of Pharma.

  • 9. Intl Export Cargo Mishandling Ratio

    Percentage of mishandled export shipments

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